Using my years of experience, I help companies scale from seed to exit by focusing on people and processes to ensure team, customer and revenue retention
Services
- Leadership Mentoring
Unlock your Potential
Working together, at a pace and time that suits you. I’ll tailor a personalised coaching plan or mentoring programme, which helps you gain clarity, build confidence and accelerate towards your goals - all supported by real-life, practical experience.
- Customer Success Consultancy
Revenue Reinvented
Scaling your CS Team? Want to improve the existing CS services? Need to focus on CS revenue and expansion? I can offer you hands-on, proven CS consultancy - workshops, recruitment support, CS frameworks, health scoring or renewal strategies - I’ll ensure you optimise your customer success approach.
- Energise events
Inspirational Insights
Need a C-level, CS/revenue leader to ignite fresh thinking at your next event? As a proven CS operator-turned-expert, I’ll share wisdom and practical insights; From scaling teams and improving revenue, to what great CS looks like, and guiding scaleups to acquisition. Let me infuse your event, panel debate, fireside chat with motivating insights.
Hear what my clients have to say
"Mel has been fantastic to work with!"
She's got deep knowledge, high energy and a real bias for action. She has mentored our Customer Success leaders, run workshops for our Client Success team and helped us lay out a framework for an Exec-level project to maximise retention. It's been a real pleasure and very valuable to work with her.’
"Melanie’s expertise in both customer success and sales leadership, has been invaluable."
Her dual perspective has enriched our collaboration, providing insights that are rare and incredibly beneficial. As a mentor and coach, Melanie has been exceptional. She possesses a unique ability to guide and nurture, facilitating my development as a senior leader in a highly nuanced and effective manner. Beyond her professional expertise, Melanie is a joy to work with. Her vibrant personality and fun approach to tackling challenges make every interaction a pleasure. I wholeheartedly recommend her services to anyone looking to navigate organizational changes and transformation in customer success or sales. I look forward to continuing our collaboration!’
"We absolutely love Mel at Thinksurance…"
...where we use her Customer Success consulting services. She brings a huge wealth of experience and applies her perspective on our specific use cases. She is able to challenge and scrutinise existing processes, validate initiatives and provide relevant suggestions.’
"Mel's approachability is one of her standout qualities"
Having Mel as a mentor while navigating my career journey at a new company has been an incredibly enriching experience. Mel's approachability is one of her standout qualities; she creates a space where it's easy to be honest and open, which I've found invaluable. This openness has fostered a relationship where I can share my thoughts and challenges freely, knowing I'll receive constructive feedback in return. Mel's knack for always having insightful feedback, innovative resolutions, or fresh ideas ready to share is nothing short of amazing. She keeps track of the goals and commitments we've set, regularly checking in on my progress, which keeps me motivated and accountable. Conversations with Mel aren't just productive - they're genuinely enjoyable. Her caring nature and commitment to understanding my needs shine through, making each interaction not only helpful but also fun. Mel goes beyond the surface to dig into what I need to succeed and helps me lay the groundwork to achieve those goals. Having an external mentor like Mel has added a unique and valuable dimension to my personal and professional growth. Her unbiased perspective on various situations provides me with insights I might not have considered otherwise, aiding me in growing not just within the context of my current role but in a broader sense as well.’
"Melanie is always ready to share her knowledge freely and provide support wherever she can."
Melanie's extensive experience running Customer Success teams, her deep knowledge of the SaaS business model and metric-driven approach have been instrumental to me during my career at Castor. Melanie is always ready to share her knowledge freely and provide support wherever she can. Her dedication and passion for excellence make her an invaluable ally!’
"Mel is an exceptional Leadership Coach and an experienced Customer Success professional."
Her energy and passion for the work is an inspiration to all who work with her. She is a delight to work with. While her impact is significant in several areas, I will highlight two areas that have made a significant impact on our business to date: Leadership coaching - Mel's personalised coaching provides much-needed support to help managers through change, giving tools and techniques to manage business challenges effectively and motivate teams towards achieving collective goals. Her experience and insights have been instrumental in helping senior leaders work and collaborate more effectively with other members of the senior leadership team. Customer success - Mel's guidance has been pivotal in helping to scale our Customer Success team, operating a mixed-touch approach to the customer experience. Through Mel's coaching, our Customer Success leadership has gained deeper insights into team and process changes that support our wider business objectives and achieve the goals set out for the Customer Success team.’
"Mel has coached me to be more confident going into high-stakes conversations with customer execs."
I've been working with Mel for nearly a year and our coaching sessions are the best part of my week. She is my trusted sounding board and there's no challenge I bring that is too big or too small. We have worked on a wide range of CS topics together, with some particular highlights including helping me up level my board-facing 2024 CS strategy, pressure testing organisational shifts that I am leading, to supporting me in the design and rollout of comp plans to motivate my team. On a personal development level, Mel has also coached me to be more confident going into high-stakes conversations with customer execs. Out of all the exec and CS consultants that I have worked with, Mel has been the best. Not sure what I'd do without her!’
Get in touch
Let's discuss how I can support you and develop a path to success for your business
